You can now visit with a healthcare provider for non-urgent medical issues from the comfort of your home via your phone, tablet, or computer. For medical emergencies, please call 911.
Call 936-776-5347 to schedule your virtual clinic visit. When you call, we will ask for your Patient Portal information. A Patient Portal account is necessary for a virtual clinic visit. If you don’t already have an account, we will help you set one up. Once you schedule your visit, you will receive an email confirmation immediately and a text message 30 minutes prior to your appointment with the link to your virtual visit. If you are a new patient, we will walk you through the new patient registration process, including collecting your demographic and insurance information.
Accessing via a mobile device? Use the link in your text message or email, or download the healow app from the app store (see links below).
Accessing via your computer? Use the link in your email or proceed through your Patient Portal account.
Scroll down to the bottom of our FAQs for step-by-step directions on how to access your virtual visit.
Set aside a secure and private location for your virtual visit. Arrive early to your appointment by logging into the healow app, Patient Portal, or clicking the provided link to your visit. Fill out any patient questionnaires and vitals if applicable (answers are not mandatory, but we encourage you to fill in what you can). Then, click “Proceed” to check your device’s ability to access the virtual visit. Click “Start TeleVisit” to enter the virtual waiting room until the provider arrives.
If you are experiencing symptoms that could be COVID-19, you can get related information and contact our team through our live chat, located on the bottom right of your screen.
Many aspects of your virtual clinic visit are similar to an in-person visit, including cost and copays, if applicable. Baylor St. Luke’s Medical Group accepts a wide selection of health insurance plans, and most payors cover virtual visits. For more information about insurance, including a list of accepted insurance plans, please click here.
*Please check with your health insurance plan to determine if a referral is required for this service.
Connect with our team for more information, and we'll guide you through your next steps.
What is a virtual visit?
We know how busy life can get and how valuable your time is. That’s why we’re pleased to offer virtual video visits, an efficient way to get trusted medical advice and treatment, right on your device. A virtual visit is an appointment with your provider during which live video is used. All aspects and quality of the visit are similar to an in-person visit, except you do not have to drive to the clinic.
What is the cost of a virtual visit?
The cost of a virtual visit is about the same as it would cost if you were to see the provider in person.
Will there be a co-pay?
It depends on your insurance coverage. If you are required to pay a co-pay during an in-person visit, then it will also apply for your video visit. You may receive a mailed request for payment.
What do I need to use a video visit?
You must have an internet-enabled device with a camera, microphone, and a speaker. Examples include smartphones, tablets and desktop computers. Cellular data charges may apply if you are not using Wi-Fi for your connection; check with your carrier if you have questions about your data plan. You will also need a Patient Portal account.
How do I sign up for a Patient Portal account?
If you don’t already have a Patient Portal account, our Call Center will help you set one up. Call 936-776-5347 and let them know you’d like to set up a Patient Portal account for a virtual visit. You will not be able to create an account online yourself.
How long does a visit last?
Depending on the nature of your visit, it should be no different than an in-person visit.
Do I have to be in a specific location for a virtual visit?
You may be in any location where you can safely access your device and have optimal internet connectivity. We recommend finding a location where you can keep your personal health information private.
Are there special tools/equipment I will need for my virtual appointment?
Depending on the nature of your visit, a thermometer, blood pressure measurement, and a flashlight could be helpful.
Do you record any virtual visits?
Virtual visits are never recorded and are encrypted to ensure privacy. They are also HIPAA compliant so they protect your privacy. Learn more here.
Where do I go for technical support related to the healow app?
How do I join the virtual visit from my device?
Joining from a mobile device:
Joining from a computer: